Client Information Form


    Key Agreement

    *At your first meet & greet session, please provide your cat sitter with TWO sets of keys. One set will be for the sitter and the second set will be kept safely at our office as a backup. For example, if the sitter gets into an emergency situation and/or a schedule change and can not make it, another sitter who is available will go and see your cat(s) instead. We will keep one set of keys on file at Soft Paws unless you request otherwise.

    I furthermore agree to and understand the following:

    >Soft Paws does not make backup keys (unless requested in writing).
    >Soft Paws has permission to provide client’s keys to the sitter that will be providing client with services as well as back-ups.
    >If client supplies only one key, Soft Paws cannot respond to emergency situations in a timely manner. Client understands the risk that their pet may not be cared for as scheduled.


    Soft Paws Client Contract

    For the purpose of this document, the terms “I,” “Client,” “Owner,” and “Customer” are synonyms with the person contracting services for one or more domestic animals. Soft Paws, LLC. and its agents collectively referred to as “Soft Paws.”

    In exchange for per walking and/or boarding services (the “Services”) as described herein, I, the undersigned, agree as follows:

    >Client agreed to pay for all services on or before the first date of service unless otherwise agreed to in advance by Soft Paws. Payment shall be made by Cash, PayPal or Check made out to “Soft Paws, LLC.” Outstanding balances will be subject to a $25 fee. Subsequent booking requests will not be confirmed until outstanding balances have been paid in full. Client agrees to pay a $45 service fee for any returned checks.

    >In the event that I, or my representative, cancel the Services during a holiday period, with less than 3 days notice, I agree to pay a fee of not less than 50% of the originally scheduled feed for the Services. In the event that I, or my representative, cancel the Services during a non-holiday period with less than 1 days notice, I agree to pay a fee of not less than 25% of the originally scheduled feed for the Services. Holiday periods are considered New Year’s, MLK Jr. Birthday, Washington’s Birthday, Memorial Day, Passover, Easter, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving and Christmas.

    >In the event of early return home, the Client agrees to notify Soft Paws in advance to avoid being charged for unnecessary services.

    >I understand that Soft Paws is not an emergency or on-call service. Service will not be provided unless client has spoken directly to Soft Paws and reservations have been accepted. Soft Paws Cat Sitters & Boarding requests at least 48 hours notices prior to Client’s departure.

    >I agree that Soft Paws Cat Sitters & Boarding has no responsibility for any events that occur while someone else is in client’s home during the duration of Soft Paws or for any damage to or loss of property from unauthorized entry.

    >I authorize Soft Paws to administer medications to pet(s) according to client's directions.

    >I agree to terms of and have contemporaneously executed the Veterinary Authorization and Release Agreement, attached hereto and made a part hereof.

    >I represent and warrant that all pets cared for by the Services are current on their vaccinations. I agree to pay all costs and damages incurred by Soft Paws to caring for any party bitten or injured by Client’s pet(s) or exposed to an illness carried by Client’s pet(s) during the Services.

    >Client expressly waives and relinquishes any and all claims for liability, including for loss, injury, or death to Client’s pet(s), except those arising from gross negligence or willful misconduct on the part of Soft Paws.

    >I release and waive Soft Paws liability for any property damage caused by Client’s pet(s) during the Services and at any time thereafter.

    >I acknowledge that Soft Paws Cat Sitters & Boarding shall not be liable for any acts of God, such as floods, hurricanes, tornadoes, ice storms. Fire, or the death of the pet(s) due to natural causes. In the event of an emergency, Soft Paws will attempt to contact the Client and/or designate emergency contact prior to resolving any such issues. Client agrees to reimburse Soft Paws for all repairs and related fees within 14 days.

    >When requesting home sitting services, Soft Paws is not responsible for wilted, dead or unhealthy plants. Client agrees to place all indoor plants together on a waterproof surface to prevent water damaged areas or missed plants.

    >I agree that these terms will remain in full force unless terminated by Soft Paws and shall apply to any and all new pets that Client may obtain after the date hereof and for any additional locations client may designate for the services.

    >In the event of personal emergency or illness of Soft Paws personnel, Client authorizes Soft Paws to arrange for another qualified person to fulfill responsibilities as set forth on this contract Client will be notified in such event.

    >The Client acknowledges that he/she has read this agreement in its entirety and fully understands and accepts its terms and conditions.



    Veterinary Release Agreement:

    >In the event that any of my pets appears to be ill, injured, or at significant risk of experiencing a medical problem at the start of or during the services, I give Soft Paws permission to seek veterinary service from a veterinarian or a veterinary clinic. My preferred veterinary services are listed on each Individual Pet Information Form. Other veterinarians or emergency care clinics chosen by the Soft Paws are acceptable.

    >I agree to reimburse Soft Paws for the payment and/or reimbursement for any and all veterinary services rendered, including but not limited to diagnosis, treatment, grooming, medical supplies, and boarding, as well as any related costs and a $40.00 per hour charge for Soft Paws Cat Sitters & Boarding for the transportation and care of the pet during any veterinary services. Any costs incurred hereunder must be paid by Client within 14 days of the initial incident.

    >I authorize Soft Paws, in the event I am unavailable, to approve any medical and/or emergency treatment as recommended by a veterinarian.

    >I ask Soft Paws to inform the attending clinic or veterinarian of my requested total diagnosis and treatment limit of $___________________ per pet / all pets (most common values are $200, $1000, or unlimited). I understand that efforts will be made to contact me regarding any treatments, illness, injury, or potential problems as soon as the condition is deemed not life threatening and/or contact is possible. I understand that Soft Paws works hard to prevent any accidents and injuries, and that such problems may occur no matter how well a pet is cared for. I acknowledge that Soft Paws uses its best judgement in handling these situations, and I understand that Soft Paws assumes no responsibility for the actions and decisions of the veterinary staff, the health, or death of my pet(s).

    > I further authorize Soft Paws and my primary veterinarian to share any medical records of all of my animals with veterinary clinics or veterinarians in an emergency in the interest of providing the best care possible for my ill or injured pet(s).

    >I agree to notify Soft Paws of any signs of injury or possible illness before any service as soon as the condition appears. Soft Paws reserves the right to cancel service at any location where a pet with a potentially infectious condition exists.

    >In signing/initialling this contract, I represent and warrant that I have the sole authority to make all health, medical, and financial decisions regarding the animals cared for by the services.


    *You will be emailed a copy of this.